• all return or exchange requests must be made within 30 days upon processing date (when your order is shipped). There is a $8 processing fee per return. (Domestic orders only)
• return requests are to be made through our return portal. Click the link above to submit a return request for a return authorization number and usps prepaid return shipping label.
• returns portal link: https://veronicam.loopreturns.com/#
• merchandise must be unworn, unwashed and unused. Free of alternations, damages or stains. Must have original veronica m tags attached.
• all merchandise marked “FINAL SALE” on product pages cannot be returned, exchanged or redeemable for store credit. (final sale note written on product details. Items on sale page.)
• accessories are not returnable.
• face masks are not returnable.
• be careful of makeup, sweat stains and deodorant easily rubbing off on garments.
• all footwear must be returned in its shoe box and in its original condition with no signs of damage, or scuff marks to the footwear or the shoe box.
• up on receiving in the mail, returns are processed 1-3 business days after scanning packge to our office.
• return label fee of $8.00 will be deducted from total on all returns.
If you decide to return with your own carrier, you must provide us with a return tracking number. If you’re package gets lost in transit, we take no responsibility of that return.
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.